The real cost of free returns – Prological in Inside Retail magazine

As the market for e-commerce grows, so too does the rate of returns. Peter Jones, Founder and Managing Director at Prological writes in Inside Retail Australia that while retailers know that hyper convenience is essential to the e-commerce proposition, many continue to offer ‘free returns’ to remain competitive. However, the real cost of free returns is not sustainable – not for the retailers or the planet.

To read the article in full, click here.